Does form follow function in the digital world? Many brands are starting to say “yes,” as they turn increasingly often to emerging media to not only deliver their story, but also to enhance it. For luxury car brand Audi, this meant using emerging platforms to tell a story in a way that’s culturally relevant to their audience and on a…
Category: Interviews
CMO Insights: Putting Innovation to Work – Part 1
What does it take to get inducted into the CMO Hall of Fame? Infinite curiosity and, apparently, some ecological know-how. Beth Comstock of GE is a rarity in the clan of CMO’s, an innovator who doesn’t try to come up with the ideas herself, a leader who seeks insights from startups and a explorer who thinks “the journey is never done.” Oh and did…
CMO Insights: Getting Off to a Great Start
Four brands, united in a global mission to bring fashion to those in need. It’s no superhero tale, it’s just another day in the life for Miki Racine Berardelli, CMO of clothing company Chico’s. Miki isn’t the kind to shy away from a challenge; in fact, she picked this job so she could juggle all the different responsibilities of a…
CMO Insights: Email Excellence
No one said being a CMO is easy. In Jeff Goodby’s recent post on Forbes.com he encourages CMOs to be bold and move fast given a likely tenure of 45 months describing their position as follows: You’ve got some big fish to fry. The CMO’s job responsibilities have expanded like a dumped-out bowl of TUMS. You are now responsible not…
Smartphone Killed the DSLR
When thinking about the fate of the camera business to frame my conversation with Matt Sweetwood, President of Unique Photo, my mind jumped to the song “Video Killed the Radio Star” thinking it should be rewritten to say “Smartphone Killed The DSLR.” This led to a YouTube search which landed me on the very cool video below. What I like about the…
CMO Insights: Innovative Marketing
The job of the detective is to not simply to take the facts as they appear but instead to dig for hidden clues and ultimately reassemble these into a cohesive fact-based narrative of what actually happened. With this in mind, I would propose that Mayur Gupta, the Global Head of Marketing Technology and Innovation at consumer goods giant Kimberly-Clark, is the Sherlock…
CMO Insights: Customer Satisfaction
A conversation with Bob Kraut, CMO of Papa John’s, is a wonderful reminder that despite all the new communication channels and the potentially transformative power of big data, successful marketing can still be boiled down to a few simple truths: product quality matters, customer satisfaction is bellwether metric, employees are a critical part of the brand experience, get your message right and then,…
CMO Insights: Content Marketing
Creating relevant content has quickly become one of the most effective ways to engage with an audience. But that’s just part of the story since content marketing in isolation rarely moves the needle. Today’s CMO needs to being able to understand how to pull all of the available marketing levers working to get the mix just right for his/her brand….
CMO Insights: Corporate Social Responsibility
Admittedly, I’m a bit of a romantic when it comes to the notion of Corporate Social Responsibility (CSR). I really truly want to believe that companies that are driven by a purpose that includes the betterment of the world will outperform those that simply want to make a profit. As the theory goes, a clear mission translates to a more…
Niche Social Networks
Gerry Regan, Co-Founder & Executive Producer of The Wild Geese, was kind enough to not only join a panel on social media for Duke Alums earlier this summer but also to recap some of his observations in the Q+A below. As you will soon discover Gerry brings a world of experience to his latest venture, a relatively new peer to…