As digital transformation continues to accelerate in 2021, adopting cloud-based software-as-a-service (SaaS) products and services has been a top priority for most B2B brands (and discerning CFOs). The B2B SaaS business model allows customers to access web-based software, meaning that SaaS products and services are not location-dependent, churn out in-depth analytics, and are far more cost-effective, flexible, and scalable than…
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9 Important Questions to Ask When Hiring a B2B Marketing Agency
Successful B2B marketing starts with strategy and ends with execution. Well, it really ends with post-execution analysis and the next round of planning, but you get what we’re saying. If that sounds obvious, that’s because it is—what’s less obvious is how exactly to get from Point A to Point B. There are many moving parts in the B2B marketing world, with a lot of…
8 CMO Tips for B2B Marketers in 2021
It’s no secret that 2020 was the year of disruption. Not only has there been an accelerated digital transformation like no other, but responding to the year’s challenges with agility has become a way of life for B2B marketers across industries. We would know. Having developed and launched CMO Huddles in response to 2020’s challenges, B2B CMOs have gathered together…
7 B2B Branding Lessons for 2021 from 7 B2B Brands
To rebrand or not to rebrand? That is the question. No, seriously. It’s a question that many B2B companies faced this year, and answers have varied across the board. For some, it was unavoidable—they’d already put in almost a year of branding work. For others, it was necessary—regardless of what was going on in the world, or perhaps because of…
Thinking Inside the Box to Generate Demand
What’s better than an email invite for an upcoming webinar? Hm, that’s a tough one, but we’d probably go with…a delivery box filled with a cocktail kit inviting you to a mixology session with a certified mixologist! If that sounds oddly specific, that’s because it is—this year, SAP sent 100 direct mailers inviting highly-qualified prospects to a virtual mixology session….
Delivering a Customer-Centric Content Program
How do you separate your business from the rest of the pack (AKA your competitors)? You deliver what you promise, and then you deliver more. According to CMO Christina Bottis of Coyote Logistics, it’s about exceeding expectations, and one of the ways to do that is through customer-centric content marketing. Coyote Logistics, a freight and supply chain solutions company, doesn’t…
CMO predicts a healthier work-life balance post-COVID
When CMO Ed Rusch joined Command Alkon in 2017, they were already the leading technology platform for heavy construction suppliers. He saw this as a massive opportunity for the business—it was time for an upgrade to the way things were done, and he was fully prepared to transform the brand in provocative ways. Ultimately, Rusch and company launched their new…
Talkdesk CMO Talks B2B Business Continuity
Kathie Johnson was only a few months into her role as Talkdesk’s new CMO when the COVID-19 pandemic struck and changed the world. There was no playbook for something of this magnitude, but Johnson realized that this was a make or break moment for Talkdesk. They had a cloud-based software solution for contact centers, the rooms where customer service representatives…
High Ambitions—Going Vertical with CRM Software
When co-founder and CEO Jeffrey Harris told investors that SpringBig would be shifting their B2B business from small retailers in general to a new vertical—the cannabis industry—he got very mixed reactions. A CRM software designed specifically for cannabis dispensaries when marijuana isn’t even federally legal? It was a bold move, which is why many investors opted to be bought out….
Growing a Category via Unique Customer Experiences
You’ve heard that a picture is worth a thousand words, but how many for a video? According to Dr. James L. McQuivey’s Forrester study, “How Video Will Take Over the World,” the answer is…drumroll please…1.8 million! Wow, powerful stuff. How did McQuivey get to this number exactly? 30 (frames per second) x 1,000 (a picture’s worth) x 60 (seconds in…