By 5pm, I’m typically famished. If we don’t eat dinner until 8 or so, I’m approaching demonic, ready to rage at the slightest provocation especially if it threatens to come between me and my pointy fork. So you can picture the scene the other night at an otherwise lovely restaurant as our persnickety waiter decided to take several minutes to…
Category: Musings
How to Make Agency Partnerships Work
As chief Renegade for the better part of two decades, I’ve witnessed first hand the innumerable variations client-agency relationships can take. Some have been multi-dimensional like our phenomenal 15-year partnership with Panasonic. Others have been more focused like the BankCab guerrilla marketing program which drove customers to HSBC for 13 years. Some clients have given us a clean slate to…
How to Make Agency Partnerships Work
As chief Renegade for the better part of two decades, I’ve witnessed first hand the innumerable variations client-agency relationships can take. Some have been multi-dimensional like our phenomenal 15-year partnership with Panasonic. Others have been more focused like the BankCab guerrilla marketing program which drove customers to HSBC for 13 years. Some clients have given us a clean slate to…
Keeping the Customer Front and Center
Gripping tightly to the lifeless plastic handle I could only muster a fainthearted “hit it” to the speedboat skipper 50 feet away. This was to be my third and final attempt to rise above my skis and frankly I was already drained and shivering. The first effort had ended in a face plant with skis scattered across the surface like an old-fashioned yard sale. The second…
Battling Goliath: How to Win as the Underdog
As my daughter was heading off to Copenhagen for a semester abroad five years ago, my “cheap dad” instincts went into high gear. With visions of thousands of dollars of long-distance cellular calls on my horizon, I suggested to her that we use a free messaging app that one of our client’s at the time had introduced. Her lightning response via…
CMO Insights: How the Grammys Became More Than a One Night Affair
The Grammys have brought us some of the best moments in television, and the most spectacular performances in music. From Michael Jackson’s moonwalk across the stage in ’88 to the Elton John and Eminem duet in ’01, and most recently Lady Gaga’s tribute to David Bowie, the Grammys have been the place for historical moments in music. And if you’re…
CMO Insights: The Undeniably Power of PR
An apology is in order. Probably not the only one that you’ll see from me on this blog but certainly one that is a long overdue. This one goes out to the thousands of public relations professionals, particularly the ones who almost always find a way to plant the seed that becomes a story, who uncover the news when others just see a…
Speaking of Content: The Economist
If you’re a reader of The Economist, chances are you’re looking forward to the long weekend, not just for the barbecues and beer but also for the opportunity to read this week’s issue from cover to cover and maybe even finish previous editions. Your devotion to this pub, one of the few news magazines that has weathered the digital tsunami, is…
Stop the Presses: TV Still Works
The presenter spoke with a certainty of a televangelist offering a laundry list of directives to his flock. “Times have changed” he intoned and “marketers must change with it.” “You can’t control the conversation, you have to discover the context, not try to dictate it,” he shouted. “Context is more important than content” was followed by “You are competing for…
Storytelling is Not a Walk in the Park
You could say that the three of us were walking to the park, but in truth Pinky was merely along for the ride. Sitting tall in his new chariot, our Frenchie sniffed in the sights as if his ‘hood had been transformed. Hands, those most desired instruments of affection, were suddenly at cheek level, drawn in by his come hither gaze. Few were immune…